POPULAR QUESTIONS
ARE YOUR PRODUCTS SAFE FOR NEWBORNS AND INFANTS?
Absolutely. The safety and well-being of your little ones are our top priorities. Our products undergo rigorous testing to meet or exceed safety standards, ensuring they are safe to be used on newborns, infants, and young children.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer payment options through PayPal and other secure payment gateways for your convenience.
HOW CAN I CONTACT CUSTOMER SERVICE?
Our customer service team is always available to assist you with any questions or concerns you may have. You can reach us by email at support@eternatal.com or by phone at +1 (307) 216 3849. Alternatively, you can use the contact form on our website to send us a message.
DO YOU SHIP INTERNATIONALLY?
At the moment we only accept orders within USA through the website. However, you can contact customer service to request an order for outside of the US.
ORDERS & SHIPPING
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package in real-time. You can also give us a call to help you track your order.
CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
We strive to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
CAN I REQUEST A PRODUCT THAT IS CURRENTLY OUT OF STOCK?
While we strive to keep our inventory well-stocked, occasionally certain items may be temporarily out of stock. If you would like to request a product that is currently out of stock, please contact our customer service team, and we will do our best to assist you.
DO YOU OFFER DISCOUNTS OR PROMOTIONS?
Yes, we regularly offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.